The perfect location where you can oversee the beautiful
and ever-changing Lake Ashi from all the guestrooms.
Relax at this historical Hakone hotel where each floor has a different design for you to enjoy the resort life.
Rooms Overview
Check-in |
3 p.m. |
Check-out |
12 p.m. |
Common Facilities |
Bath/toilet (washlet)/TV/refrigerator/electric kettle/Wi-Fi/tea set (flavored green tea, green tea, roasted green tea, Hotel Original Drip Coffee)/hair dryer/safe/humidifier (depending on the season) |
Common Amenities |
Toothbrush/soap/shampoo/hair conditioner/body soap/razor/shower cap/hairbrush/ladies’ set (q-tip, cotton, hair band)/basic cosmetics/slippers/yukata/chabaori coat |
Lending Equipment |
Pants presser, iron, humidifier, soba husk pillow, DVD player, cell phone charger, sewing set, bottle opener, blanket, heater, bath sheet, reading light, transformer plug |
※All rooms are non-smoking (incl. electronic cigarettes)
※From the station to the hotel or vice versa, we have the Hakone Carry Service (Hakone Tozan Bus) that will transport your luggage for you.
FAQ
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What time is check-in and check-out?
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Check-in begins at 3 p.m. Check-out ends at 12 p.m.
- I arrived sooner than the check-in time. Can you hold on to my luggage?
- We can hold on to your luggage at the front desk until the check-in time.
- Can I delay the check-out time?
- Delaying the check-out time (12 p.m.) until 3 p.m. and 5 p.m. will apply an additional 30% and 50% of your room charge, respectively. (Depending on the vacancy of that day, we may not allow you to do so.)
- I have children with me. Do you have baby beds?
- For children under 1 year of age, we can rent them for 4,000 yen each. We recommend that you reserve it in advance due to limited availability.
- Can I send my luggage to the hotel by courier?
- You can send it with attention to the hotel front desk with your reservation name and check-in date clearly stated.
- Do you have room service?
- We have late-night snacks available. Please contact us if you would like to dine in your room.
[Time] 5:30 p.m.–8:30 p.m. (Last order)
[Western Cuisine] Hors d'oeuvre/Assorted cheese/Mixed sandwich/Steak sandwich/Vegetable combination salad
[Japanese Cuisine] Rice ball set (3 rice balls, miso soup, pickles)/Tempura soba/Japanese Hors d'oeuvre/3 delicacy set
[Drinks] Hot coffee/Iced coffee/Black tea/Iced tea/Champagne & Sparkling wine/White wine/Red wine/Sake/Shochu
※Please contact us for pricing details.
- What amenities are available in the guestroom?
- All guestrooms have the following amenities: toothbrush/soap/shampoo/hair conditioner/body soap/razor/shower cap/hairbrush/ladies’ set (q-tip, cotton, hair band)/basic cosmetics/slippers/yukata/haori/hand, face, bath towels.
For more details, please view the page for each guestroom.
- What facilities does each guestroom have?
- All guestrooms have the following facilities: 2 beds/bath/toilet (washlet)/TV/refrigerator/electric kettle/Wi-Fi/tea set (flavored green tea, green tea, roasted green tea, Hotel Original Drip Coffee)/hair dryer/safe/humidifier (depending on the season).
- What is available at the big public bath?
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[Male and Female] Bath towels, face towels, hairbrush, skin lotion, water purifier (in bath) shampoo/hair conditioner/body soap
[Female Big Public Bath] Shower cap, hair band, lotion, skin cleanser, facial cleanser & foam (in bath)
[Male Big Public Bath] Razor, hair liquid, tonic water, facewash (in bath)
The above items are available to our guests.
> Ashinoko Lake hotspring "Tsutsuji" guide
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Is Internet available in the guestroom?
- All rooms have Wi-Fi. For guests using LAN cables, we provide them at the front desk. We do not rent out computers.
- What other facilities/services do you offer?
- Fax, shops, vending machines, massage service, foreign exchange (up to 200 USD only). Please contact the hotel if you have any questions.
- Can I bring a pet with me?
- Only service dogs are allowed within the hotel.
- I would like to cancel my reservation. How much is the cancellation fee?
- For reservations made directly at the hotel by phone, canceling the day before of the reservation will be 20%. On the day will be 80%. No shows are subject to a 100% cancellation fee. Reservations made through other means will have different rules, so please confirm it via the place you made your reservation.
- Do you have a safe deposit box?
- All guestrooms have safes for you to use. The front desk can also keep valuables for you.