January 15, 2026 [Dear Valued Customers,]

Apology and Notice Regarding the Possibility of Third-Party Access to Customers’ Personal Information
Due to Unauthorized Access and the Distribution of Messages Leading to Phishing Websites


We have confirmed that the accommodation booking site “Booking.com,” which we use, was subject to unauthorized access, and that there is a possibility that customers’ personal information was viewed by a third party. Furthermore, we have identified an incident in which phishing messages were sent via WhatsApp and other messaging applications to some customers who made reservations at “Yama no Hotel” through Booking.com. We have requested Booking.com to confirm the situation and conduct an investigation, and we are also conducting our own detailed investigation. At this time, no leakage of personal information related to this matter has been confirmed.


1. Details of the Incident
Following multiple inquiries from customers since Wednesday, January 14, 2026, our investigation revealed that some customers who made reservations at “Yama no Hotel” through Booking.com received messages via WhatsApp or similar messaging applications pretending to be reservation confirmations. These messages stated, “If you do not complete this procedure within 24 hours, your reservation will be canceled,” and included a URL link directing recipients to a phishing website.

2. Request to Customers
If you receive messages such as those described above or any other suspicious messages, please do not access the attached URL links.

Booking.com has sent warning messages to customers who may have received phishing messages and has also taken measures to change the Booking.com login passwords for all facilities operated by our company.
We sincerely apologize for any inconvenience and concern this matter may have caused.

[Contact for Reservations at Yama no Hotel]
Yama no Hotel Reservation Desk
Email: yama-room@odakyu-hotel.co.jp

[Contact Booking.com (If you have accessed a phishing site, etc.)]
Booking.com Customer Center
Phone: +44 20 3320 2609

December 26, 2025 [Notice of closure]

Hotel de Yama will be closed for the following period due to equipment inspection.


Business hours on Monday ,February 2

French & Japanese Restaurant / 9:30 a.m. Last Order
Premium & Salon de thé Rosage / Closed
Lounge & Bar / 12:00 p.m. Closed (11:30 a.m. L.O.)
Shop / 12:00 p.m. Closed
Spa Montagne / Closed

Business hours on Saturday, February 7

French & Japanese Restaurant / 5:30 p.m. Open
Premium & Salon de thé Rosage / Closed
Lounge & Bar / 2:00 p.m. Open
Shop / 3:00 p.m. Open
Spa Montagne / 2:00 p.m. Open

Regarding Inquiries

From Tuesday, February 3rd to Friday, February 6th, our phone lines will be closed all day. We apologize for the inconvenience and kindly ask that you contact us via email at yama-room@odakyu-hotel.co.jp or call us on or after Saturday, February 7th.

※Emails received during the closure will be responded to sequentially starting on or after Saturday, February 7th.

True relaxation that has been improved through the changing times. A resort hotel with a healing
experience and a view of Lake Ashi.

As a classic and authentic resort hotel in Hakone,
we have improved our hospitality over a long time at this beautiful natural setting.

  • A resort hotel to have a healing experience with the view of Lake Ashi
  • SINCE 1948

    The authentic resort hotel “Hotel de Yama" boasts the best location on the lakeside of Lake Ashi. We were originally the villa of Baron Koyata Iwasaki, whose uncle is Yataro Iwasaki, the founder of Mitsubishi. Since 1948, we have followed the baron’s philosophy toward hospitality for guests from within and outside the country, and the hotel still maintains the classical atmosphere.

    SINCE 1948

    2015 RENEWAL OPEN

    The nature that was passed down to us provides high-quality hospitality.

    Over 60 years since our founding, Odakyu Hotel de Yama made a renewal opening in 2015. We maintain our charm and history while our staff provides the best service. Whether you are here for lodging or a day trip, Hotel de Yama will provide an extraordinary day for you.

    A resort hotel to have a healing experience with the view of Lake Ashi

    2015 RENEWAL OPEN

LOCATION & MAP

Nearby Tourist Locations

Not too far from the big city, Hakone is a popular tourist destination where you can enjoy history and nature.
Hotel de Yama is close to many famous locations in Hakone. We hope you will enjoy the town of Hakone to your heart’s content.

Nearby Tourist Locations

  • Hakone
  • Hakone Tozan Railway
  • Premium Shop &
    Salon de Thé Rosage
  • Hakone Shrine
  • Hakone Sightseeing Cruise
  • Mt. Fuji
  • Hakone Checkpoint
  • Owakudani
  • Hakone Ropeway