January 15, 2026 [Dear Valued Customers,]
Apology and Notice Regarding the Possibility of Third-Party Access to Customers’ Personal Information
Due to Unauthorized Access and the Distribution of Messages Leading to Phishing Websites
We have confirmed that the accommodation booking site “Booking.com,” which we use, was subject to unauthorized access, and that there is a possibility that customers’ personal information was viewed by a third party. Furthermore, we have identified an incident in which phishing messages were sent via WhatsApp and other messaging applications to some customers who made reservations at “Yama no Hotel” through Booking.com. We have requested Booking.com to confirm the situation and conduct an investigation, and we are also conducting our own detailed investigation. At this time, no leakage of personal information related to this matter has been confirmed.
December 26, 2025 [Notice of closure]
Hotel de Yama will be closed for the following period due to equipment inspection.
True relaxation that has been improved through the changing times.
A resort hotel with a healing
experience and a view of Lake Ashi.
As a classic and authentic resort hotel in Hakone,
we have improved our hospitality over a long time at this beautiful natural setting.
The authentic resort hotel “Hotel de Yama" boasts the best location on the lakeside of Lake Ashi. We were originally the villa of Baron Koyata Iwasaki, whose uncle is Yataro Iwasaki, the founder of Mitsubishi. Since 1948, we have followed the baron’s philosophy toward hospitality for guests from within and outside the country, and the hotel still maintains the classical atmosphere.
Over 60 years since our founding, Odakyu Hotel de Yama made a renewal opening in 2015. We maintain our charm and history while our staff provides the best service. Whether you are here for lodging or a day trip, Hotel de Yama will provide an extraordinary day for you.
The beautiful and ever-changing Lake Ashi can be enjoyed from all the guestrooms.
Relaxing at this historical Hakone hotel with each floor having a different design and enjoying the resort life is something to look forward to.
French restaurant “Vert Bois” and Japanese restaurant “Tsutsuji no Chaya” are great places for lunch with friends, dining, wedding parties, special occasions, or even private dining.
Enjoy our famous in-house hot spring of Lake Ashi in our classic and authentic space.
Our "Bihada no yu" will revitalize your skin with its alkaline simple hot spring.
Our grand 130,000 m² garden by Lake Ashi has Mt. Fuji as its backdrop, providing a wonderful view whether it is spring, summer, autumn, or winter. Our carefully trimmed garden has walkways for you to enjoy its history throughout the four seasons.
Reservations and inquiries
Nearby Tourist Locations
Not too far from the big city, Hakone is a popular tourist destination where you can enjoy history and nature.
Hotel de Yama is close to many famous locations in Hakone. We hope you will enjoy the town of Hakone to your heart’s content.
